This product is not a bone-conducting type. Instead, it is an open-ear type that transmits sound by air vibration.PSZ (Personalized Sound Zone) technology allows sound waves to cancel each other out at a set distance from the driver (the source of the sound), preventing leakage of sound to the surrounding environment.
Can I make calls?
Yes, you can.The product has a microphone for calls built into the remote control section on the right cable.
Does this product support noise canceling?
The product is an open-ear type that takes in outside noise naturally, and so does not support noise canceling.
How is the waterproof performance of the product?
The product has IPX4-equivalent waterproof performance (level resistant to water splashes from any direction).
Ear cushions cannot be removed or replaced. Forcible attempts to remove the ear cushions may result in damage.
There is no sound.
Check that the product is correctly connected to your device.
Check that the volume on your device is not turned down.
Restart the app that you are using. Restarting the device that you are using, such as the smartphone or PC, may resolve the problem.
The sound volume is low.
Because this product is affected by outside noise, locations with high outside noise may make it difficult to hear sound from the product.
In order to use PSZ technology for sound leakage prevention, playback at a higher volume than regular earphones is required. This is a characteristic of the product, not a malfunction.
Depending on the model of conversion connector used, it may result in a lower volume. Either try using a different conversion connector or connect to a device that does not require such a connector, then check how it sounds.
This problem may be resolved by adjusting how the product is worn. Check that the product is being worn correctly.
If the product is connected to an unsupported device, it may not play audio at full volume.
Other people have trouble hearing my voice during a call.
Depending on the specifications of the meeting software in use, the microphone volume may be reduced each time the control button is pressed during the call.
If the volume has been turned down, it can be restored by increasing the microphone volume on the device that you are using.
Either try using a different conversion connector or connect to a device that does not require such a connector, then check the microphone volume.
If the product is connected to an unsupported device, use of the microphone may not be possible.
My ears hurt.
If you feel any pain or abnormality, immediately stop using the product.
Check that the product is being worn correctly.
nwm MBE001
How do I pair the earphones?
Follow the procedure shown in the dedicated app to configure pairing. (Download the dedicated app from here)
For details, refer to the instruction manual.
During pairing mode, the status indicator（LED） blinks only on one side.
When in pairing mode, one of the status indicator（LED） on either side will blink blue and red. Both status indicator（LED） will not blink.
During pairing mode, the status indicator（LED） does not blink.
Press and hold the button on either the left or right earphone for approximately 5 seconds, and confirm that the status indicator（LED） is blinking blue and red (pairing mode).
“nwm MBE001” does not appear in the device list.
Press and hold the button on either the left or right earphone for approximately 5 seconds to enter pairing mode, and check the device list again.
The screen does not proceed from the “Wearing” screen.
For Android, allow location information and try again.
During the connection to the nwm application, "Failed to start scanning nwm devices." is displayed.
If you have already paired your smartphone with Bluetooth, please delete the pairing and try again.
Please turn on "Use Location" in the Android settings.
If you are using security software on your Android device, location information may be forced to be turned off. Please change the setting of "Location Information OFF" to "ON" from the security software to improve the situation.
I cannot proceed from "Connecting to a nwm device." while connecting to the nwm application.
If you have already paired your smartphone with Bluetooth, please delete the pairing and try again.
・Please allow "Location Information" and "Nearby Devices" in the permission settings of the nwm Connect application from the Android settings.
※Depending on the OS version, only "Location Information" is available.
If you are using security software on your Android device, location information may be forced to be turned off. Please change the setting of "Location Information OFF" to "ON" from the security software to improve the situation.
Are these bone-conducting type earphones?
This product is not a bone-conducting type. Instead, it is an open-ear type that transmits sound by air vibration. PSZ (Personalized Sound Zone) technology allows sound waves to cancel each other out at a set distance from the driver (the source of the sound), preventing leakage of sound to the surrounding environment.
What codecs are supported?
This product supports SBC, AAC, and aptX.
Can I make calls?
This product features a built-in microphone, enabling hands-free calling.
Can the earphone be used with one side (one ear) only?
It can be used in one ear on its own. In these cases, the other side of the earphone that is not used must be returned to the case. Both music playback and calls are possible, and these will be monaural. Both the left and right side incorporate microphones, but in this case, the microphone on the earphone in the ear is used.
Does this product support noise canceling?
The product is an open-ear type that takes in outside noise naturally, and so does not support noise canceling.
How is the waterproof performance of the product?
The product features IPX2-equivalent water resistance, meaning it is not fully waterproof. This means that the product should not be used in wet environments such as in the rain, or with strenuous exercise that causes sweating.
Does the carrying case incorporate a battery?
No, it is not incorporated. Connect the cable to the carrying case to charge.
Can this product connect to devices other than smartphones?
The product can connect to devices supporting Bluetooth. Carefully read the instruction manual of the device to connect to before use. Not all devices are guaranteed to work with this product.
Take out the product from the carrying case to turn on, and return it to the carrying case to turn off.
I cannot install the nwm Connect app.
Android version 10.0 or later is required.
iOS version 15.5 or later is required.
“LE_Product name” and “Product name” are displayed on the Bluetooth device screen.
At first, “LE_Product name” is displayed, then after a few seconds, “Product name” is displayed.
During device selection, wait until “Product name,” not “LE_Product name,” is displayed before selection.
I have updated the device name, but the display has not changed.
After changing the device name, return the product to the carrying case, then reconnect to the app.
I cannot change the equalizer.
The equalizer cannot be adjusted during calls.
The earphones unintentionally become mute during a call.
Turn the on-ear detection sensor “OFF” and try again.
Music suddenly stops during playback.
Turn the on-ear detection sensor “OFF” and try again.
Does the product have a volume limiting function?
This function is in the app, and the maximum volume can be set to 85 dB.
Is multi-pairing supported?
It is supported.
What is multi-pairing? A function that enables the retention and memory of pairing information for multiple Bluetooth devices.
Is multipoint supported?
Currently not supported. Support is under consideration.
What is multipoint? A feature that allows multiple Bluetooth devices to be connected at the same time.
There is no sound.
Check that the product is connected via Bluetooth to the device in use. If this is not paired, configure by following the procedure shown here.
Check that the volume on your device is not turned down.
Restart the audio app that you are using for listening. Restarting the device that you are using, such as the smartphone or PC, may resolve the problem.
Charging is not possible. (Status indicator(LED) does not light during charging.)
Please peel off the protective sticker on the back of the earphone body and set it in the carrying case before charging.
The sound volume is low.
Because this product is an open-ear type affected by outside noise, the listening environment may make it difficult to hear sound from the product.
In order to use PSZ technology for sound leakage prevention, playback at a higher volume than regular earphones is required. This is a characteristic of the product, not a malfunction.
This problem may be resolved by adjusting how the product is worn. Check that the product is being worn correctly.
The sound is interrupted.
This product uses the 2.4 GHz frequency band. Interference from other wireless devices such as microwave ovens that use the 2.4 GHz band may cause interruptions in audio.
Other people have trouble hearing my voice during a call.
Make sure that the device/meeting tool microphone volume settings are sufficient.
My ears hurt.
If you feel any pain or abnormality, immediately stop using the product.
Check that the product is being worn correctly.
What operations are available with the buttons?Can voice assistants be used?
These can be used. For details, check the instruction manual.
I have lost one of the earphones.
Left or right earphones cannot be purchased separately.
Can the carrying case be purchased separately?
At present, the carrying case is not available for purchase separately.
Can ear cushions be removed and replaced?
Ear cushions cannot be removed or replaced. Forcible attempts to remove the ear cushions may result in damage.
